BS
Bridgit S

1 reviews | Active since Feb 2024

19 Feb 2024, 12:14

*********** cell c

I've had a terrible experience with cell c fibre to the home... Whereby after paying via eft they would still go into my canceled debit order account and try to take another payment.. After numerous failed attempts to try and stop this kind of thing from happening... I finally canceled my contract with them in Dec.. Whereby in the middle of January 2024 I had gotten a call from them stating that I owe them outstanding fees for December... Pls remember fees are paid in advance so there could me no way I was owing... They then proceeded to hand me over to vvm... Which threatened me with black enlistment... When I call them and enquired what was the amt owing for they rep**** that it is for all the debit orders that had not gone through... I was appalled by the statement... They also said if I don't pay up... I won't be receiving any old age grant from sassa if I'm blacklisted... This is disgusting service and most degrading... Very Very disappointed 😞

0
Replies (3)
Cell C
Cell C's reply19 Feb 2024, 12:27
Official
Dear Bridgit Subramoney,

Thank you for contacting Cell C.

We genuinely apologize for the unpleasant service you've experienced with us, and disctress caused. Please note that we have escalated your query to our Team, and one of our friendly consultants will make contact with you within 24-48 working hours to provide assistance.

Regards,
Cell C | GN
BS
Bridgit S's update19 Feb 2024, 12:36
Reviewer Update
No one at cell c can help... I have spoken to numerous managers and consultants.. Of which I'm just told this is what the system is showing... I've given up...
Cell C
Cell C's reply19 Feb 2024, 12:41
Official
Good day,

We can assure you that our Team will contact you to assist with resolving the matter.

Regards,
Cell C | GN