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GA
Gabriela A

1 reviews | Active since Mar 2010

26 Nov 2018, 12:34

Cell C avoid it as all costs for IPS provider

Our fiber line was disconnected (terminated in fact) we received an email and requested for the cancellation to stop as we had not requested it.

we have been without a line for 72 hours we have a business to run with it. All your call centre staff can do is say its been escalated under critical and they are trying to resolve it. I can't even move IPS providers as it takes a full week to move lines.

I have NEVEr experiance such poor service in my line.

0
Replies (4)
Cell C
Cell C's reply26 Nov 2018, 12:47
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
 
One of our consultants will contact you and assist with this matter.
 
Regards
Cell C | PN 

GA
Gabriela A's update27 Nov 2018, 07:07
Reviewer Update
I didn't receive a call from the agent nor did I receive feedback from cell c we are how 4 days down and still no indication as to who cancelled the line.
Cell C
Cell C's reply28 Nov 2018, 07:43
Official
Thabisile contacted you on the 26th and advised that she was going to follow up on the matter and revert back.

We have forwarded your feedback for further assistance.

Regards
Cell C |PN
Cell C
Cell C's reply28 Nov 2018, 15:46
Official
Thapelo from Fibre has been in contact with you to assist with this matter.

Regards
Cell C | PN