MR
Marco R
1 reviews | Active since Apr 2010
10 Jan 2023, 13:33
CELL C AVOID!
Cell C use to be a good network. October 2022 I changed bank accounts and requested Cell C to change my debit order. They changed 2 of my 3 contracts to new bank account. October, November and December I ask customer care again to change banking details to new account, which wasn't done. January Cell C suspends my contract, but not just the one, no they combined my contracts and suspended all of them, even the 2 that have been paid. Cell C and previous bank is now charging me penalty fees for debit order not going off. I feel Cell C should write off their penalty and pay my banking fees as I have requested numerous times to change the banking details. I have requested over the past 2 weeks for someone senior to contact me and no response. Their service has gone from brilliant to disgusting and no care. My advise stay away from Cell C as far as you can. They also send me a wrong account saying I owe R7000 when in fact the outstanding amount is only R1900 as they have been trying to debit the old account If anyone with information on how I can get hold of management or CEO I would really appreciate. Customer care has no interest in assisting
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
10 Jan 2023, 13:47Dear Marco Robertson,
Thank you for contacting us regarding the change of your banking details.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team for urgent attention, you will be contacted for assistance.
Regards,
^TN
Thank you for contacting us regarding the change of your banking details.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team for urgent attention, you will be contacted for assistance.
Regards,
^TN
Best regards,
Cell C's reply10 Jan 2023, 13:47
Official
Dear Marco Robertson,
Thank you for contacting us regarding the change of your banking details.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team for urgent attention, you will be contacted for assistance.
Regards,
^TN
Thank you for contacting us regarding the change of your banking details.
Kindly receive our apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team for urgent attention, you will be contacted for assistance.
Regards,
^TN
Best regards,
MR
Marco R's updateReviewer Update
10 Jan 2023, 14:26Aaaaaah thank you so much, that is the exact same comment and reply I have been getting for the past 2 weeks. So no your apologies are no longer accepted for your unpleasant service.
MR
Marco R's update10 Jan 2023, 14:26
Reviewer Update
Aaaaaah thank you so much, that is the exact same comment and reply I have been getting for the past 2 weeks. So no your apologies are no longer accepted for your unpleasant service.
Cell C's replyOfficial
10 Jan 2023, 14:55Dear Marco Robertson,
Thank you for the reply and we do understand why you feel this way.
Please provide us one more opportunity to make things right, we do assure you that our Team will assist with resolving the matter.
Regards,
^TN
Thank you for the reply and we do understand why you feel this way.
Please provide us one more opportunity to make things right, we do assure you that our Team will assist with resolving the matter.
Regards,
^TN
Best regards,
Cell C's reply10 Jan 2023, 14:55
Official
Dear Marco Robertson,
Thank you for the reply and we do understand why you feel this way.
Please provide us one more opportunity to make things right, we do assure you that our Team will assist with resolving the matter.
Regards,
^TN
Thank you for the reply and we do understand why you feel this way.
Please provide us one more opportunity to make things right, we do assure you that our Team will assist with resolving the matter.
Regards,
^TN
Best regards,
MR
Marco R's updateReviewer Update
11 Jan 2023, 15:13I just got a call from an agent that cannot help me. Your service is disgusting and absolutely useless. Why get an agent to call me that don't have access to my account and can't help me????
I'm now escalating to the ombudsman.
I'm now escalating to the ombudsman.
MR
Marco R's update11 Jan 2023, 15:13
Reviewer Update
I just got a call from an agent that cannot help me. Your service is disgusting and absolutely useless. Why get an agent to call me that don't have access to my account and can't help me????
I'm now escalating to the ombudsman.
I'm now escalating to the ombudsman.
MR
Marco R's updateReviewer Update
11 Jan 2023, 15:14As soon as they see the case is complicated they cut the call or say they can't help. Cell C should close their doors, no wonder they went down.
MR
Marco R's update11 Jan 2023, 15:14
Reviewer Update
As soon as they see the case is complicated they cut the call or say they can't help. Cell C should close their doors, no wonder they went down.
Cell C's replyOfficial
11 Jan 2023, 21:05Please receive our apologies for the unpleasant experience received thus far, the request has been escalated, you can expect a call from us to assist further.
^MN
^MN
Best regards,
Cell C's reply11 Jan 2023, 21:05
Official
Please receive our apologies for the unpleasant experience received thus far, the request has been escalated, you can expect a call from us to assist further.
^MN
^MN
Best regards,