Cell C atrocious

A week ago I lodged a complaint with Cell C regarding a lack of reception (network coverage) at my home, work... basically everywhere, A consultant contacted me and advised that their technicians will go to my house and determine what the problem is, and if it can be rectified. it was supposed to be done in 2 days. A week later nothing, no feedback! My question to Cell C is? what happens with the business I am losing because I cannot receive or make calls (no signal). What happens if I have an emergency and have to make a call, but do not have network coverage??<br> <br> I live in Polokwane, not in a rural area or Farm in the middle of nowhere. And unfortunately I have another 16 months left on my contract. <br>