Cell C @ Pronenade mall worse service ever!!!!

I went to Cell C store at Promenade mall, Western Cape to unblock my phone. The staff at the store had no clue how to help me. First day I was told to go to the police station for an affidavit, following day I was told that I shouldn't have gone to the police station l should just call the customer care 084135... when I called the customer care line the agent told me that the store should have given me an unblacklisting form 😠. When I called the store and spoke to the manager, she said I need to go back to the store and fill in the forms. I am sick 😫 and tired of going back and forth. Worst service ever. Lack of knowledge and no team work. I am a ****ed customer 😤.