JG
Janalene G

1 reviews | Active since Dec 2018

09 Dec 2018, 20:09

Cell C at its worse! Nobody should use this network.

Cell C has me blacklisted for an account that was settled more than 7 years ago. I only recently found out when attempting to apply for a contract and was then told that my name is blacklisted. I have been on calls back and forth, on hold for 15 mins and the call then cuts off. I have sent emails and got no response. I have been to a store in Musgrave centre and was told by a consultant that she can't assist me with This and it can only be done telepathically. How does an issue like this get resolved telephonically when no one ****** answers the call??? This bull****. This is not the kind of service we pay for. Pathetic!!!

0
Replies (3)
Cell C
Cell C's reply10 Dec 2018, 08:18
Official
Good morning Janalene

 We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 
Cell C | PN 



Cell C
Cell C's reply10 Dec 2018, 15:19
Official
Please be advised that Thabisile could not get hold of you on your contact number. However, she will keep trying. 

Regards 

Cell C | PN 

Cell C
Cell C's reply11 Dec 2018, 11:15
Official
Thabisile has been in contact with you to assist and provide feedback regarding this matter.
 
Regards Cell C | PN