CELL C ASSURED ME THE CONTRACT WAS CANCELLED, BUT THEY **** AGAIN!!!

Good day I received a call from cell c in response to acc number: ***, a gent contacted me and said my account is in arrears for R800 AGAIN!!!!! SAME call as last year i told him to go look at my profile and follow up as this has been dealt with before, this is the second time iv received this call and cell c actually apologized, i said that they must go listen to the voice recording in 2021 were i initialy took out the 2 sim card deals for R99 per month, as I told her that that when I took the sim card for R99 for 5gigs, the guy told me it was month to month, and I could cancel at any time. I took the sim out on the same day as I took mine out ***), the number in questioning is *** (was my sons) – R99 for 5 gigs – this was ******, and the lady advised the contract was cancelled as I was **** too over the phone. She assured me the there was no balance outstanding and that the account was closed. she said they listened to the recording when i agreed to take the sim card for R99 and i did infact ask could i cancel at any time, and the gent (sales agent) said YES.

*** is my existing number which I use and pay R99 for 5gigs, I don’t mind. But now when I called in to ask them about my *** after a year later he tells me the account is in the arrears, how is this even possible when I was told by your head office this account has been cancelled and there is no outstanding arrears on *** - ***

This all took place in July and August this year of 2022 . I have only 1 existing contract with cell c – *** sim deal only , I contacted Hello peter, and I contacted the ombudsman. as cell c still after months and months is harassing's me for the same query which has been solved.

Go and look at the recordings and all communication sent to my email address – *** , I am not going to leave this here, you are negatively affecting my credit score, I will never take another contract with Cell c again, there is always a problem 2 months after I was assured the contract was cancelled and paid in full, I now get told that I am in arrears for R800 , this is absolute nonsense. Please rectify and send me an email that this has been closed.

Go and look when the agreement was made for the above numbers and check the date of the telephone call where I was told I can cancel at any time. Listen to the voice recordings and go check the emails sent to me confirming the account is CLOSED!!