MP
Mark P

1 reviews | Active since Sept 2020

08 Feb 2021, 14:50

CELL C - As competant, reliable and honest as the Government of South Africa and every one of its leaders.

Since Thursday the 21st of January I have had no data service. I was told that certain CELL C numbers were selected to be moved over to the Vodacom data network. This was never communicated to me. Now more than 14 days later, after numerous calls and e-mails, not a single person can tell me what is wrong or how to fix the problem. I keep getting told a call has been logged but no one can tell me whats going on. I have paid for the data and even have additional monthly data bundles as I use quite a bit but I have not been able to use the service. Will I be credited with data? Will I be refunded? I sincerely doubt it. I will be leaving CELL C after 11 years of being a good paying client if this problem is not resolved by Wednesday.

0
Replies (3)
Cell C
Cell C's reply08 Feb 2021, 15:20
Official
Dear Mr. Paxton 

Thank you for contacting Cell C.

We have received your query regarding the Network Migration.

Our team will investigate and contact you for assistance. We apologise for the inconvenience this may have caused.

^NZ
MP
Mark P's update01 Mar 2021, 11:55
Reviewer Update
Still nothing but being told my query will be escalated. Useless pathetic and totally ***********.
Cell C
Cell C's reply01 Mar 2021, 14:58
Official
Hi Mark 

We have rep**** to your latest review. 

^MM