CELL C ARROGANCE

Im so dissapointed with cell c outlet at Ulundi KZN staff member and her manager for ill treating,I bought a phone which they tried and convinced me its a good gadget but when I got home I realized its not what I could be keeping so in less than 24hrs I returned to the shop to ask them to exchange the phone with another phone of same value r7999.00 or even if it mean for me to add some extra cash just to get a gadget that I will enjoy using at 1st they said they will help but later they changed the tune and became very hostile towards me I tried to maintain calm but finally I had to leave the phone inside their store as I could not keep it anymore with me but,they called me back telling me they will book the phon to be fixed and I ask them why because its so new and not broken and either way my problem is with the phon features not that its broken I told them thats not good because its ********** activity to lie to Huawei company that their phon is broken they said no thats the only way to make them give us another sealed phon otherwise you wount get your refund or exchange if we cant get another new phon replace the one you returned I said thats not how things should be done if big company with good reputation like cell c could be going that route,I trued calling customer care with Mr Tsepo the manager asking me to send email to cell c customer service which I did but no one bothered to respond to me till now,later I received sms on my cellphone stating my phone have been book for repairs a new phon with no problem at all only that I dont like its features its sent to repairs my R7999 and time is wasted my plight over looked,where to turn to brothers and sisters...all thanks to my long time network provider I have supported with pride CELL C SA.