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LB
Leonard B

1 reviews | Active since Mar 2009

01 Sept 2016, 09:38

Cell C are unable to honor their discounted telemarketing contract retention renewal!

<p>Cell C tele-marketed me a discounted contract retention renewal. </p> <p>However, despite numerous attempts to resolve via their customer service department, they have not honored their agreement and are still billing me at the previous expired contract rate. </p> <p>I now prefer to approach another ISP provider.</p> <p> </p> <p> </p> <p> </p>

0
Replies (4)
Cell C
Cell C's reply01 Sept 2016, 09:52
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply05 Sept 2016, 10:05
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

LB
Leonard B's update05 Sept 2016, 10:23
Reviewer Update

Have responded to Nelly's e-mail advising time she can get hold of me plus a full history of my complaint.

Received no response other than missed calls outside of the time I mention I’m available, leaving a message that she cannot get hold of me on my number. Really?

Neither does Nelly leave a number where I can phone her back.

Cell C
Cell C's reply05 Sept 2016, 11:49
Official

Nelly has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN