1 reviews | Active since Jan 2016
Cell C are *******
I renewed my Cell C contact on the 14th of January 2022, but I signed up for a promotion that was running from the 01/12/2021 till 31/01/2022. This promotion was found of page 5 of the promotion booklet and was a "MONTH-TO-MONTH SIM ONLY" deal, where I get a 1GB deal for R59 pm. I gave Cell C a month notice on 28/02/2023 that I wanted to cancel my contact and keep my number as prepaid. Cell C is telling me that I need to pay a cancelation fee, because my contact only ends on 14/01/2024, but I signed for a month to month deal, not a 12 or 24 month fixed contact. Cell C says that their policies changed on the 01/12/2021 and they don't offer month to month deals anymore, yet they had a deals for month to month for 2 months after 01/12/2021. They refuse to listen to me about the deal that I signed for and just say "unfortunately my system says that there is an early termination fee."
I don't have any handset commitments outstanding, and according to the CPA, this is not legal, trying to make me pay for 10 months upfront of a contract I never signed for.
Don't use this service provider, they try milk you for everything.
Please explain this to me.
I'm going to the Ombudsman with this and my contract that states MONTH TO MONTH.
Please explain this to me.
I'm going to the Ombudsman with this and my contract that states MONTH TO MONTH.
According to the Consumer Protection Act, I have a right to cancel a "contract" as long as I give 20 working days notice. I gave notice on the 28th of February 2023, to cancel on the 31st of March 2023, which is 22 working days notice.
According to the Consumer Protection Act, 14. (2) If a consumer agreement is for a fixed term— (b) despite any provision of the consumer agreement to the contrary— (i) the consumer may cancel that agreement— (bb) at any other time, by giving the supplier 20 business days’ notice in writing or other recorded manner and form, subject to subsection (3)(a) and (b)
(3) Upon cancellation of a consumer agreement as contemplated in subsection (1)(b)— (a) the consumer remains liable to the supplier for any amounts owed to the supplier in terms of that agreement up to the date of cancellation; and (b) the supplier— (i) may impose a reasonable cancellation penalty with respect to any goods supp****, services provided, or discounts granted, to the consumer in contemplation of the agreement enduring for its intended fixed term, if any; and (ii) must credit the consumer with any amount that remains the property of the consumer as of the date of cancellation.
SO please explain to me how the R544.99 is justified according to the CPA?
According to the Consumer Protection Act, I have a right to cancel a "contract" as long as I give 20 working days notice. I gave notice on the 28th of February 2023, to cancel on the 31st of March 2023, which is 22 working days notice.
According to the Consumer Protection Act, 14. (2) If a consumer agreement is for a fixed term— (b) despite any provision of the consumer agreement to the contrary— (i) the consumer may cancel that agreement— (bb) at any other time, by giving the supplier 20 business days’ notice in writing or other recorded manner and form, subject to subsection (3)(a) and (b)
(3) Upon cancellation of a consumer agreement as contemplated in subsection (1)(b)— (a) the consumer remains liable to the supplier for any amounts owed to the supplier in terms of that agreement up to the date of cancellation; and (b) the supplier— (i) may impose a reasonable cancellation penalty with respect to any goods supp****, services provided, or discounts granted, to the consumer in contemplation of the agreement enduring for its intended fixed term, if any; and (ii) must credit the consumer with any amount that remains the property of the consumer as of the date of cancellation.
SO please explain to me how the R544.99 is justified according to the CPA?