CELL C ARE *******

So here is my experience with CELL C

Having taken out a contract at R299 per month for the HUAWEI P30 Lite in August my first debit order was correctly taken out on the 05th of September, however coming into the next payment an amount of R476 was taken out via debit order on the 5th of October. I called customer service on the morning of the 7th and I learnt that another contract with a different number was activated on my account without my knowledge. This ***** was committed on or around the 2nd of September 2019. I did a follow up call to customer service on the morning of the 11th of October and was told that the matter will be escalated to be investigated. I am deeply disappointed with the service I have received thus far and would gladly brand CELL C *******.