1 reviews | Active since Feb 2020
Cell C are *******
Cell C has not rectified my contract billing since my complaint was raised on the 8th June and this month they have deduced 3 times my instalment amount and no one is coming back to me to rectify my account. On the 8th of June I made a manual payment of R1683 into their account. Due to using the incorrect reference number my account was double debited at the end of June for an amount of R3080,97. In July I was assured by one of their consultants that my account has been rectified and due to the double debit being deducted in error at the end of June they were not going to debit my account at the end of July and they reimbursed me for an amount of R235,01 on the 3rd August. On Saturday the 28th August Cell C debited R4458,96 from my account even though in the week leading up to my debit order date I spoke to a consultant name Nonhlanhla who after advising she would need to escalate my query, when asking to speak to her supervisor she said he was on a call but would call me back. To date I have not heard from either of them or anyone to assist with my query. This is really proving how service providers are exploiting us customers and will deduct whichever amount they wish without rectifying queries or providing proper customer service.
Why can no one contact me to resolve this matter?
Why can no one contact me to resolve this matter?
I have sent my enquiry on the weekend, it’s almost 48 hours later and still nothing.
What is left for me to do if Cell C are not bothered to assist me and refund the money due to me!!!!
I have sent my enquiry on the weekend, it’s almost 48 hours later and still nothing.
What is left for me to do if Cell C are not bothered to assist me and refund the money due to me!!!!
I was advised there is a backlog after being advised someone will call me back two days ago.
This needs to be resolved, this query has been ongoing for 3 months and you are robbing me of funds that are not due to you. A refund is owed on my account of R2775 but no one is getting back to me.
I spoke to one of your consultants Nondumo Phungula, she asked me to send through my POP which I have she then asked me to highlight the payments, I advised I do not have a printer but I rep**** with a detail email advising which dates need to be looked at with the amounts. Today I send an email to enquire and she responds to me to advise she has done nothing with my query because I did not send her a statement with my payments highlighted.
What terrible service your consultants offer and because this does not affect them they do not bother to assist or resolve queries.
I have officially started the process with the Ombudsman because you as Cell C should not be allowed to have access to the public due this level of service where queries are unresolved and not attended to for 3 months even though I have been contacting you regularly.
I was advised there is a backlog after being advised someone will call me back two days ago.
This needs to be resolved, this query has been ongoing for 3 months and you are robbing me of funds that are not due to you. A refund is owed on my account of R2775 but no one is getting back to me.
I spoke to one of your consultants Nondumo Phungula, she asked me to send through my POP which I have she then asked me to highlight the payments, I advised I do not have a printer but I rep**** with a detail email advising which dates need to be looked at with the amounts. Today I send an email to enquire and she responds to me to advise she has done nothing with my query because I did not send her a statement with my payments highlighted.
What terrible service your consultants offer and because this does not affect them they do not bother to assist or resolve queries.
I have officially started the process with the Ombudsman because you as Cell C should not be allowed to have access to the public due this level of service where queries are unresolved and not attended to for 3 months even though I have been contacting you regularly.