Cell C are ******* !!!

I cancelled my internet contract with Cell C in July 2017, I received my settlement amount, paid it, and contacted them back as requested to confirm they had received the payment and the account would be closed. That was that ... Until February 2018!

16 February 2018 I received a notification that R238 was deducted from my account. I contacted the Cell C call centre to query this. I received relatively helpful service where by the consultant informed me he could see the settlement payment had been received and he could now see the additional deduction and would escalate the query. I was told they would reverse the transaction.

3 weeks later I receive a phone call from Cell C... now not even on the cell phone number I had been using, on my mothers Cell Phone number ( I still do not know where they got that number from as the account was all in my name ). I was informed that they could not find any recorded phone calls from my cell number, they clarified my cell phone number and the dates that I called.

1 day later they contacted me back to say they had no record of me phoning to receive my settlement amount or to confirm that the account had been closed once the payment had been made! They can see I paid the R1700 settlement amount but that that money had now just been used to pay for the debit orders for the months of July '17 - Jan '18. Now since I paid the cancellation fee had been paid, I had stopped receiving my 20g of data. I have now been informed that because they cannot pick up any calls from me, the account was never closed, and if I wish to cancel I will need to pay a further R1100 settlement amount, but because there is now a query in place it cannot be cancelled so they will just continue to deduct the monthly fee of R238!!! I asked to speak to the manager but was told I was not allowed to as the woman I was talking to was the person dealing with the problem!!!

By this point I am fuming mad and Cell couldn't give a damn!!! They are not interested in assisting you if you are wanting to stop them *****ing your money!!!

I then resorted to going to my bank and reversing the debit order and stopping it...

15 March 2018 - Another debit order gone off my account from cell c for R238! Now I had cancelled the debit order, but have noticed that the reference number is now different. 16 March 2018 - A second debit order of R284 has been deducted, I have no idea what this amount is for!!! I go back to the bank and once again cancel and reverse the debit order!!! 29 March 2018 - R500 debited from my account by these ******* !!!!

This is where the claws come out I will be naming and shaming EVERYWHERE!!!

Cell C are THEIVES and need to be made accountable for their DISGUSTING customer service and thievery!!!!