Cell C are *****'S

Cell C are *****’s, they are charging someone else’s debit orders to our account, we have been querying this with them since January 2019, we still waiting for a refund for the January debit order as we managed to get the other ones reversed by the bank, each time it costs us a debit order fee and then a reversal fee for the incorrect debit order. Thabang Mokoena continuously tells us there is no charge, we sent screen shots of the amounts being taken, Cell C then further inconvenienced us for their error and we had to get bank statements and affidavits done which was provided end of April already and when my husband went into the walk in centre the agent there told him that the reference on the debit orders clearly showed that it was not for our account and we didn’t need the statements and affidavits. We referred this case to the Ombudsman who told us it is out of their jurisdiction after waiting on them for 2 months and now we have to take it up with the consumer counsel, which I will. We took a Fibre contract which they promised to have installed within 6 to 8 weeks, we told them they must cancel at their expense as they could not provide the service they sold to us, they sent me details of a claw back fee which I DID NOT accept and they eventually connected us last week. They have debited our account twice now for the claw back fee for a service which is now connected? Cell C clearly does not know what they are doing and I am grossly disappointed in the feedback we received from Magdeline Mogashoa at the Ombudsmans office my understanding is that they were there to assist the customer!