LV
L V

1 reviews | Active since Aug 2024

09 Aug 2024, 11:14

Cell C are the worst company ever !!!!!

Cell C is the worst company ever to deal with. They cannot resolve my issue of overcharging and much more since last year 2023. They overcharged me, there agents promise you a contract and then the contract is different. They say they will get the recordings, but never do and keep postponing the complaint. They are useless. What they say over the phone is not the same as the contract. Nearly a year and the problem are still ongoing. When speaking to a team leader, they never phone you back, I have reference numbers as long as my arm, none are resolved. You speak to a wall when phoning them.

0
Replies (2)
LV
L V's update09 Aug 2024, 11:42
Reviewer Update
I have spoken to more than 50 - 60 consultants, they are useless, even the team leaders are useless. I need to speak to senior management. I am done speaking with consultants, this has been ongoing for nearly a year now.
Cell C
Cell C's reply09 Aug 2024, 11:49
Official
Dear Mr. de Villiers,

Thank you for the reply.

We have escalated this matter to a Social Media Consultant to ensure a thorough investigation. We are committed to addressing how this situation has been managed without resolution thus far. We will take full responsibility and ensure that a resolution is reached. If you are not satisfied with the outcome, a senior member of our team will address the matter personally.

We understand that this issue has been ongoing for some time, and we kindly ask for your patience as we investigate and assist accordingly.
Regards,
Cell C | TN