Cell-C are the biggest Internet Fiber ******** - If you are with them you will regret it for life.

Cell-C is the worst internet service provider. I have never in my life struggled with connecting to internet until Cell-C installed Fiber which was supposed to be faster. First Month they give you a better connection then a month later you will start experiencing very slow buffering YouTube (imagine YouTube a standard streaming site). I am paying R649 which was supposed to give me 10Mbps-Up and 10Mbps-Down but now in December 2020 I receive 2Mbps-Down and 0Mbps. Can anyone please help me to legally sue Cell-C for subjecting me to such a worst service in the past four months, December is supposed to be my last month since I sent them cancellation letter and someone tried to persuade me to stay with them promising to improve and they never did call back or improve anything but instead it got worse where I am now receiving 2Mbps-Download and 0Mbps-Upload for R649. People don't ever get Cell-C as service provider for anything, they are ***** and they will never help you and they will never call you or come to fix your problem after first debit. They are only interested in getting your hard earned cash without giving you anything. I want a refund for the Months of November and December because I have a proof that the connection speed has gone down from 4Mbps-Download(November 2020) to 2Mbps-Download(December 2020). I want a written response to my cancellation Letter confirming the cancellation date from Cell-C service and that they will stop Debits. If I don't get two Months refund from Cell-C I will stop Debit from my Bank because that's the only way you can deal with ******** who take your money without giving you any service. Cell-C are the biggest ******** in South Africa, if anyone knows how to deal with Cell-C legally please help because they are not responding to any of my emails and it looks like they are not willing to Cancel my contract with them even with overwhelming evidence of speed-test I have recorded (Images) they keep trying to convince me to stay with them even when I am still struggling to connect. I now use the internet for emails since I cant stream even YouTube, I have given up streaming movies or DSTV since the buffering there is a disaster. Someone please help me to deal with Cell-C legally because I m tired, this was supposed to be a fast Fiber connection and for what I am paying this is the worst. I don't want to be convinced to stay with Cell-C since its clear I will never get a better service, I want my money back. If I don't get refunded I will stop the debit manually since its only option I have and I will regard you as biggest registered ********.