EM
Erika M

1 reviews | Active since Mar 2012

25 Apr 2018, 10:29

Cell C are *****ing from me by charging me more than double on my contracts each month

I wanted to cancel my subscriptions with Cell C as I had 6 contracts and as they started to expire I tried cancelling them. I am still however stuck with 4 contracts and one is pay as you go, but I pay R49 a month for some data. All the other 4 contracts is just under or just over R200 per month but each and every month Cell C decides how much money they want to debit me with. I stopped my debit order as I have tried to resove this on many occations. With my last contract I wanted to cancel, the quy who made sure I take up a new contract with Cell C, promised me that the issue on the one date bundle of R199 per month would be set to a fixed rate and a closed contract. Still nothing happend and now my lines are cut, while I feel Cell C is owing me money.

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Replies (2)
Cell C
Cell C's reply25 Apr 2018, 10:40
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Apr 2018, 14:58
Official

Lungi has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN