HS
H S
1 reviews | Active since Nov 2022
20 Nov 2023, 08:30
Cell C are sharks
so last year I was denied an upgrade due to being under debt review and was advised that I would still be able to keep my benefits but on a month to month bases, now when I want to move the lines to prepaid I get advised that I cannot as the lines are still under contract, there is nothing on my statement about months remaining on the 2 lines (084587**66 and 084582**12) I want moved over to pre-paid.
Please sort this out immediately, any further kickback from cell c, I will log a complaint at the CGSO
Helpful (0)
Replies (8)0
Replies (8)HS
H S's updateReviewer Update
20 Nov 2023, 08:34as per my statment
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
HS
H S's update20 Nov 2023, 08:34
Reviewer Update
as per my statment
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
INFORMATION FOR ***
Your contract has either come to an end and you are now on month to month, or
you do not have any device commitment fees remaining on your contract. Please
contact us to check if you are eligible for an upgrade.
Cell C's replyOfficial
20 Nov 2023, 09:17Dear H Scherman
Thank you for contacting us.
We apologize for the unpleasant experience. This is not the kind of experience we want our customers to have, and we're sorry for any miscommunication.
Kindly provide us with any cancellation reference number as well a contact number where our Team can contact you on.
Regards
Cell C | MM
Thank you for contacting us.
We apologize for the unpleasant experience. This is not the kind of experience we want our customers to have, and we're sorry for any miscommunication.
Kindly provide us with any cancellation reference number as well a contact number where our Team can contact you on.
Regards
Cell C | MM
Best regards,
Cell C's reply20 Nov 2023, 09:17
Official
Dear H Scherman
Thank you for contacting us.
We apologize for the unpleasant experience. This is not the kind of experience we want our customers to have, and we're sorry for any miscommunication.
Kindly provide us with any cancellation reference number as well a contact number where our Team can contact you on.
Regards
Cell C | MM
Thank you for contacting us.
We apologize for the unpleasant experience. This is not the kind of experience we want our customers to have, and we're sorry for any miscommunication.
Kindly provide us with any cancellation reference number as well a contact number where our Team can contact you on.
Regards
Cell C | MM
Best regards,
HS
H S's updateReviewer Update
20 Nov 2023, 09:26i was not given one as the lady i spoke to advises that i can not cancel the month to month contracts.
the only ref i have is the auto reply
Cell C Customer Service Case Number : ***
the only ref i have is the auto reply
Cell C Customer Service Case Number : ***
HS
H S's update20 Nov 2023, 09:26
Reviewer Update
i was not given one as the lady i spoke to advises that i can not cancel the month to month contracts.
the only ref i have is the auto reply
Cell C Customer Service Case Number : ***
the only ref i have is the auto reply
Cell C Customer Service Case Number : ***
HS
H S's updateReviewer Update
20 Nov 2023, 09:28Account Number: ***4
HS
H S's update20 Nov 2023, 09:28
Reviewer Update
Account Number: ***4
Cell C's replyOfficial
20 Nov 2023, 09:44Please provide us with you contact for our Team to make contact with you.
Regards
Cell C | MM
Regards
Cell C | MM
Best regards,
Cell C's reply20 Nov 2023, 09:44
Official
Please provide us with you contact for our Team to make contact with you.
Regards
Cell C | MM
Regards
Cell C | MM
Best regards,
HS
H S's updateReviewer Update
20 Nov 2023, 10:54retentions on 084143 @ 08:07 from ***
HS
H S's update20 Nov 2023, 10:54
Reviewer Update
retentions on 084143 @ 08:07 from ***
HS
H S's updateReviewer Update
20 Nov 2023, 10:55they can make contact on my main number ***
HS
H S's update20 Nov 2023, 10:55
Reviewer Update
they can make contact on my main number ***
Cell C's replyOfficial
20 Nov 2023, 11:31Thank you, our Team will be contact with you.
Regards
Cell C | MM
Regards
Cell C | MM
Best regards,
Cell C's reply20 Nov 2023, 11:31
Official
Thank you, our Team will be contact with you.
Regards
Cell C | MM
Regards
Cell C | MM
Best regards,