SS
Sandi S

1 reviews | Active since Sept 2018

17 Sept 2018, 13:38

Cell C are ripping their contract holders off

I was in the Cell C Shop in Hout Bay at the end of May 2018. The consultant Luke Nicolas told me about a monthly contract with Cell C for an LG phone for R185 per month, but if I signed the contract on 28 May, the contract price special for that day only would be R179 per month.

So I signed a 24 month contract with Cell C on 28 May 2018 for R179 per month. Instead of deducting the R179 per month, which is the amount that I agreed to, they have been deducting just under R185 per month.

When I phoned to query this, I was told that Cell C had a price increase on 1 July 2018, so they have put the price of my contract up.

As far as I am concerned, this is not the contract that I signed for 24 months. The contract price was supposed to be fixed for 24 months and Cell C can't just increase the amount that they charge me every time they decide to increase prices.

According to Consultant Aretha Hlako and Supervisor Lance Joseph, Cell C can just put up their prices whenever they want, irrespective if I have a 24 month contract with them or not. If I am not happy with that, according to them, I can cancel my contract with them, provided I pay them the fees for the next 20 months, which is when the contract expires.

Where are my rights as a consumer and how can Cell C just do whatever they want and charge me whatever they want, irrespective of what the signed contract that I have with them states?

R6 extra per month does not sound like a lot of money but imagine how much more extra money Cell C is making by charging every one of their customers with contracts an extra R6 per month?

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Replies (1)
Cell C
Cell C's reply17 Sept 2018, 13:52
Official

Good afternoon Sandi

Kindly note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN