1 reviews | Active since Oct 2019
Cell C are online *******
Cel C what I am experiencing tantamount's to theft. My ordeal began on the 28th August when i purchased an Online Premium 10GB TopUp and was charged the R599 in advance, along with a pro rata payment (R676.29 in total). I have my proof of payment emailed to me from payfast/cell c and promised delivery within 48 hours. After 3 days I tried calling their 084 145 number, but they had no record of my transaction. After a week or so of calling and calling and promises by Cell C to call me back, decided I would give them another try online to purchase the same deal again, but this time my needs had increased and I needed an additional package, so I proceeded to order 2 x R599 deals on the 15th September and once again paid a pro rata payment of R600. The old saying goes "fool me once, shame on you, fool me twice, shame on me". I eventually received the 2 SIM cards on the 19th September and they were both RICA'ed by RAM couriers. I called Cell C at this time to find out the process to get the SIM cards set up and passed this info on to my staff members. A further R1198 was deducted from my account on the 25th of August for Septembers airtime and data. A total of R2473.29 paid to them with still nothing to show but 2 very small pieces of credit card like plastic with some gold foil on them. The SIM cards are still not working and show "Emergency Calls Only". I have sent emails to their onlinehelp@cellc and custserv@cellc and receive absolutely no feedback. I have visited to 2 different Cell C outlets and asked for assistance and have been politely told that they can try and assist but someone from Cell C online needs to call me back. I should have taken better notice of George Prokus's Beyers Naude drive banner stating the Cell C is the worst service provider. Shame on me.
Thank you for bringing the matter to our attention.
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Thank you for bringing the matter to our attention.
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Regards
DA
Regards
DA
