Cell C are Not Ethical Business - Close them down

I wish I could rate Cell C as 'NO STARS'. Evidently this service provider needs to close business permanently and stop *****ing peoples money. Cell C *****s from people every day and every month that's how they survive.

I loaded airtime which I then used to purchase Data last Wednesday (16 March 2022) at 9:30am and I had the money deducted from my airtime balance but I DID NOT get my Data credited to me.

I lodged a complaint via customer service and was first told that the data was credited to me. Only after properly going through my airtime and data history, did the agent agree with me that I didn't get my data allocation that I purchased that morning. They apologized and logged a case, of which a case number was sent to me and I was told that the issue will be resolved WITHIN 24 to 48 hours. The next day at 1:10pm, I get a call from Cell C escalations department asking me the same questions again and going through the whole thing again, only to be told that it would take 24 to 48 hours to be resolved.

Today is Tuesday (22 March 2022) approaching 9:30am, more than 144 hours have passed since I had my money deducted and I have still not received my data that should have been credited to me for that amount. Yes, it was only R49 that was the value of the package I selected but if CELL C can do this to me they certainly doing it to others as well and if they do this to 100 000 customers from the more than a supposed million customers on their database, they make a cool 4.9 million Rands and still earn interest on that amount.

Besides the point of *****ing from us, they have the AUDACITY to charge us penalty fees for late payments on our contracts of which I have been victim of many times, but here they are taking our money and not paying us back in time.

Compensation in FULL and with Penalty Fees due for all who are ****med or have been ****** from by CELL C