Cell C are more ******* than the Guptas and they need to pay back the money

I took out a Router Contract in March 2016 for R99. 5GB during the day and 15GB during the night. From March 2016 – Nov 2016 my debit order was R99 and the 5 GB lasted me for 2-3 weeks before it kicked out because I used up my data and only the night time was available. Since last year Dec a debit order for R321 every month was billed?? How is this possible? I have phoned numerous times the Call Centre which is pathetic by the way, the ladies said to me that my contract was with the cell C shop and not them, I will have to dispute it with them. I have allocated from Rustenburg to Pretoria 17 months ago and according to the Call Centre had to drive to Rustenburg branch and sort it out with them? Have you ever heard about this in your life? No service and not even tried to assist. I drove to Rustenburg and spoke to the Manager Mareleen. She was dumbstruck by why the call centre said they couldn’t assist and said I had to drive all the way to Rustenburg?

I am furious because 9 months my bill was R99 and for the rest till to date has been R321? My usage has stayed the same and nothing has changed? This is ****************. The data buddle doesn’t work after 2 weeks for the month but I get billed for extra data usage apparently, how is that possible if my router does not work after the data has run out?. I said to Mareleen this is ********* and you are steeling the customer’s money. It was said me to me the day I took out the contract that I will only have 5 GB during the day and 15GB at night and it will stop working when your data runs out. That is true but I get billed more? Cell C owes me R221 x 12 months = R2652!!! I want my money back and want to cancel this pathetic contract!!!

Mareleen said she will talk to the Account department but nothing has happened.