JM
J M

1 reviews | Active since Nov 2015

06 Oct 2020, 09:27

Cell C are *********** and do not care!

Cell C Data service not working on the SIM in my laptop, so I call Customer DisService. They say they will "reconnect" the SIM/number and it will be working immediately ... but of course it doesn't work.

The lady is still on the line so says she will put me through to another department ... and the line is disconnected!

An hour later, I call again ... explain the problem (all over AGAIN) and the lady wants to put me through to someone else. I explain the problem (all over AGAIN) and then he tells me he can't help me (he only deals with modems and routers), because I have the SIM In a laptop .. so he has to put me through to another dept .... and the line is disconnected!

Now, Cell C are going to say 'sorry for the inconvenience' and they will 'look into it' but actually they won't because they UTTERLY USELESS, and don't actually care about customers at all. If any of the people I spoke to actually CARED, they would realise the inconvenience of having to call AGAIN and have to explain the problem AGAIN ... and AGAIN .... and AGAIN.

It just becomes impossible and the only option left is to stop the debit order .... and walk away.

0
Replies (3)
Cell C
Cell C's reply06 Oct 2020, 09:47
Official
Good day 

That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this. We will be in touch. 

^NT 
JM
J M's update06 Oct 2020, 11:28
Reviewer Update
Yeah, right .... you'll be in touch - WHEN? ... and how will you even know who to contact?
SORT OUT THE SERVICE ON THIS NUMBER - ***
JM
J M's update06 Oct 2020, 16:00
Reviewer Update
This problem is STILL not sorted out (8hrs later) ... so, you can appreciate that after being disconnected TWICE, I am not going to call again. If this is not sorted out in 24hrs, I will stop the debit order and Cell C must consider this contract cancelled.