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LB
Lehlohonolo B

1 reviews | Active since Jul 2024

26 Sept 2024, 16:52

Cell C are ******

This is a very *****ed company I have 4 contracts with them and the more I cancel the contracts the more the monthly installment goes up instead they'll be telling you to upgrade...I do not advice anyone to take contract with these *******

0
Replies (3)
Cell C
Cell C's reply26 Sept 2024, 17:29
Official
Dear Lehlohonolo. 

Thank you for getting in touch.

We are really sorry to hear about your frustration with the cancellation process. 

Please note that cancelling contracts should not increase your monthly installment, we would like to look into this matter and ensure it is resolved for you. 

Our team will contact you with an update on the progress and resolution of your issue. 
 
Regards 
Cell C | MN 

Best regards,

LB
Lehlohonolo B's update15 Oct 2024, 13:09
Reviewer Update
Thank you ..I did receive a call from your consultants she helped me with cancellation and explained the R300 was a once off payment but I still have another complaint of which I'm still not satisfied....I told the lady i have contract SIM card that i have for almost 6 years but it has about 4 months not working it says no simcard inserted..I told her i want to cancel it and she asked if i have unregistered simcard and i did have and she checked the system and told me I still have 30GB data and she helped me with SIM swap but the new SIM card still not working...I tried to call 084135 with no luck it says there's technical problems and remember I have to cancel a contract which expires next month on the 16 but I can't reach you people and you gonna say you charge me for late cancellation
Cell C
Cell C's reply15 Oct 2024, 13:51
Official
Dear Lehlohonolo,

Thank you for reaching out to us.

We apologize for the service you have experienced. We have escalated this matter for assistance with the cancellation.

You will be contacted and assisted within 24- 48 working hours.

Regards,
Cell C | PN

Best regards,