Cell c are ******

I had called on or around 3rd January 2022 to have the SIM/DATA ONLY contract canceled (month to month contract). Subsequent to the call I made to customer service, I received an sms confirming that my contract would indeed be canceled the following month (February).

To my surprise, the contract was in fact NOT canceled by March and I was still being debited.

I made a further call some time in March in which I requested the recording of the call I made in January where no mention of cancelation fees were made AS THIS WAS A MONTH TO MONTH CONTRACT AND COULD IN FACT BE CANCELED ANY TIME (that's what I was told when I took this contract) . To date, I have not received that recording and I AM STILL BEING BILLED FOR THE CONTRACT I CANCELED, a contract I have been informed was successfully canceled.

Now, what I don't understand is how is it my responsibility to be liable for something I canceled, something I was told was definitely and successfully canceled? And upon acquiring the contract I was informed that it is a month to month contract therefore, no cancelation fees, yet calls to your customer service in March spoke about cancelation fees.

Calls to their customer service bare no fruit as your taken from pillar to post!! To date I'm still being billed, I've reversed some payments YET NO ONE FROM COLLECTIONS has made an effort to find out why!! Cell c is just a **** company out to ***** its customers and doesn't even care at all about them or their satisfaction with their services and products!!