CELL C are ******

I'm utterly disappointed and outraged by the services I received from cell c. On July 12th, I called in to request a quote of the amount that I would be required to pay to settle and terminate my cellphone contract. I was adv to make a payment of R1541,55 which I subsequently paid on the 24th July 17. I then called in on the 26th July 17 to request a ccancellation which was actioned accordingly and I even received a confirmation sms thereof. There was no further communication from cell c and I was convinced that everything was sorted till I decided to check my credit report a few weeks later. To my horror, it reflected an amount of R406 owing to cell c and I could not understand why, I queried this with the call centre and the agent could not give me a clear answer. I was then adv to speak to the detentions dept and they too could not give me a concise answer as to what was going on. I spoke to a lady by the name of Rose in retentions and she suggested that I might have been given the incorrect settlement amount. I was livid and requested that they do call retrievals of the conversations I had had with two other consultants who adv me to pay an amount of R1541,55 to cancel my contract. She was very polite and promised to get back to me which she never did. Three weeks after speaking to Rose, cell c attempted to debit an amount of R630 from my bank account and I am beyond disgusted at the dishonest manner in which they have dealt with my account. First of all, why was I given the incorrect amount to pay by 2 consultants who are supposed to be trained professionals? Why wasn't I adv on the additional amount payable if I had short paid my account and why did I receive confirmation of termination of contract if my account was still in arrears ? Why was my account debited with an additional R224 if the arrears amount was only R406? This is the poorest customer experience I've experienced to date and i must say dealing with the cell c's customer service call centre has left a lot to be desired. Hands down!!!