Cell C are ******

<p>I took a cell c contract phone and the first debit into my account went off in August 2014 and the agreed period with them was 24 months. Into my suprise for the first 2 months I was charged more than the agreed amount infact it was almost triple the agreed amount. When I enquire to the store why did cell c debited my account so much. They told me that I visited some websites and downloaded stuff that was not covered by my free minutes and data that they give me on monthly basis. When I ask them to give me URL of those websites they told me I should contact the cell c technical department for such information, at the store they don't have access to that information. I was angry then I decided to distroy their sim card. Then after that I paid the normal amount. During the opening of the contract the consultant who sold me the phone told me that if I do not want to upgrade my contract to the 2nd term I need to contact cell c and inform them on the 22nd month that I do not need an upgrade so that they will cancel the contract and stop the debit on the 24th month. I did as the lady told me. I went to the same store in April of 2016 to inform them. They gave me a number to phone to do the cancellation which was 084 143. I phoned this number and the cancellation was done accordingly. The last month of the contract was July 2016. Even the encrypted eStatement they've been sending me they stated the same thing. In August 2016 the debit from cell c went through. I went to the bank and reversed the debit. In September as well it went through I reversed it again then I decided to go to the store to enquire the status of my contract. They said according to the system the contract has been cancelled. But there is an outstanding amount of about R28 that I need to pay. Then asked them why are they debiting the full contract amount if im owing R28! The consultant didnt give me a straight answer. But she insisted on phoning the head office. After the 30 minutes call she came back to me and told me that the amount they are debiting its for the uncovered calls that I made and the extra data that I used. And I was like what extra calls and data cause I distroyed the SIM card like in the first two months. I asked her to check the system of when last did I use the cell c contract number. She did after that she couldnt give me a solution to my problem. Still today they are stil debiting my account. I have to reverse the debit every month and my bank cannot put as stop on the debit because the reference changes every month. Im sick of this now. The bank charges me now.</p>