Cell C are complicit with ***** and THEFT and do not follow RICA act

A device & contract has been put on my account *******ly and money (over R1000 per month) has been ****** out my bank account. I learned about this on 01 May 2022 when an unusually large some of money came off my bank account. I immediately checked my statement, saw the ********** contract on my invoice, phoned customer care and reported it. I have been majorly inconvenienced by cell c and it's disgusting that the onus is put on me, the innocent person who has been wronged, to have to prove that I didn't take out this contract.

Despite this unfairness, I have gone to the police station, made an affidavit, sent through copies of all the requested documentation - 4 times!!!!! Amazingly, I have been issued 2 case numbers - cell c are making extra work for themselves and clearly do not have a system and process that works efficiently.

It is always me that has to follow up with Cell C. The automatic email says 72 working hours, another person who I have liaised with (AFTER having to be "that person" who moans on social media) asked me to give 48 hours... Well it is now 960 hours and counting that cell c have taken and still have not resolved this *****. In fact, Cell C have made my situation even worse by now cutting off my phone line. This is unfair to me as a person, unfair to my business partners & our business as my phone number is the main company number.

Cell C is complicit & I hold you, Cell C, liable for the ******** activity that has taken place on my account. In line with the RICA act you have not done your job. I have yet to receive any proof from Cell C that I signed for this contract (because you don't have it!!!!).

The burden of proof is on you, NOT on me as a consumer. I also hold you liable for the countless hours I've had to spend trying to rectify your error as well as loss of business due to you cutting my service despite assurance from one of your representatives that this would not happen.

All I want from you now is to close my account in good standing so I can move on to another service provider that actually looks after their customers. I am appalled by your lack of ownership in this matter.

I expect a PHONE CALL from THE PERSON IN AUTHORITY who can resolve this matter immediately. It seems the only way I can get any response from you is sadly to name and shame in public. This is not who I am but you have left me with no alternative.

To reiterate, your process to authenticate customers when signing up for new contracts is flawed and you are costing me time & *****ing my money because of this incompetence. I would expect that in a situation like this, with the knowledge you must have that your RICA process is flawed, that you would give me, THE CUSTOMER, the benefit of the doubt and act professionally and with due urgency, even if only keeping to your own service level agreement of 48 hours.

In short, SORT THIS OUT and CALL ME, if you can even get through to me on my now suspended service.