EJ
Ed J
1 reviews | Active since Oct 2012
22 Jul 2024, 10:13
Cell C are adminstratively ***********
Ever needed to cancel a contract with Cell C? It's a waste of time. They are administratively ***********. I emailed them 3 times without response. I also used their mobile app - it could not proceed because 'my product' is not activiated - yet they have no issues sending me invoices! Now I am told that I should go into a Cell C store to reactivate the product before they can process my cancellation. I am not prepared to do so especially as I have already spoken to Cell C on at least 8 occasions and have a reference number. If I could have given them zero stars I would have done so.
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Cell C's replyOfficial
22 Jul 2024, 10:36Dear Ed Jowitt
Thank you for reaching out to us.
We are sorry to hear about the frustrating experience you've had with us, and we are sorry to learn that you had to deal with unresponsive customer service and technical issues, especially when trying to cancel a contract.
We appreciate your patience as we work to resolve this issue promptly.
Please note that we have referred the matter to our team, and one of our consultants will contact you within the next 24-48 working hours to assist further.
Regards,
Cell C | SR
Thank you for reaching out to us.
We are sorry to hear about the frustrating experience you've had with us, and we are sorry to learn that you had to deal with unresponsive customer service and technical issues, especially when trying to cancel a contract.
We appreciate your patience as we work to resolve this issue promptly.
Please note that we have referred the matter to our team, and one of our consultants will contact you within the next 24-48 working hours to assist further.
Regards,
Cell C | SR
Best regards,
Cell C's reply22 Jul 2024, 10:36
Official
Dear Ed Jowitt
Thank you for reaching out to us.
We are sorry to hear about the frustrating experience you've had with us, and we are sorry to learn that you had to deal with unresponsive customer service and technical issues, especially when trying to cancel a contract.
We appreciate your patience as we work to resolve this issue promptly.
Please note that we have referred the matter to our team, and one of our consultants will contact you within the next 24-48 working hours to assist further.
Regards,
Cell C | SR
Thank you for reaching out to us.
We are sorry to hear about the frustrating experience you've had with us, and we are sorry to learn that you had to deal with unresponsive customer service and technical issues, especially when trying to cancel a contract.
We appreciate your patience as we work to resolve this issue promptly.
Please note that we have referred the matter to our team, and one of our consultants will contact you within the next 24-48 working hours to assist further.
Regards,
Cell C | SR
Best regards,