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Ian S
1 reviews | Active since Jan 2017
19 May 2024, 14:07
Cell C are ***********
I have a disagreement with Cell C over the package a call centre agent loaded which is not what I agreed on. I requested a copy of the recording in early January. I received a recording in early May - and it is someone else's recording. It is now 6 months that they are have given me the incorrect package and still no resolution. I have multiple accounts and data cards with Cell C and have been happy for years but it does seem as though they are trying their best to lose my business. I am now super ****ed off at their incompetence.
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Replies (2)
Cell C's replyOfficial
19 May 2024, 14:16Dear Ian Shrosbree Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
Cell C's reply19 May 2024, 14:16
Official
Dear Ian Shrosbree Thank you for contacting Cell C regarding your Cell C account.
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
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Ian S's updateReviewer Update
30 Jul 2024, 11:05Here we are two and a half months later and I am still waiting for a copy of the recording. Cell C conveniently sent a copy of someone else's recording for me to listen too. This was after I dealt with an efficient assistant who initially followed up and then stopped doing so. My local branch has even tried to get a copy without success. Seven months of chasing them now with no joy.
IS
Ian S's update30 Jul 2024, 11:05
Reviewer Update
Here we are two and a half months later and I am still waiting for a copy of the recording. Cell C conveniently sent a copy of someone else's recording for me to listen too. This was after I dealt with an efficient assistant who initially followed up and then stopped doing so. My local branch has even tried to get a copy without success. Seven months of chasing them now with no joy.