M
Megan
1 reviews | Active since Jan 2022
02 Mar 2024, 12:56
Cell C are *******!!!!
Cell C are *******! I cancelled a contract with them in July 2023 of which I received sms confirmation of the termination, but I am still getting debited for the contract. Try phoning them? No answer. Sent multiple emails to get this rectified, no response and the tickets just keep getting closed. Useless service and even worse service provider. And because if this my credit score is impacted.
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Cell C's replyOfficial
02 Mar 2024, 13:14Dear Megan
We apologize for the inconvenience you've experienced regarding the cancellation of your contract. It is unacceptable that you are still being debited despite receiving confirmation of termination. We understand your frustration with our lack of response to your emails and the inability to reach us by phone.
Please provide us with your account details via private message so that we can look into this matter and provide you with a resolution.
Regards
Cell C | TD
We apologize for the inconvenience you've experienced regarding the cancellation of your contract. It is unacceptable that you are still being debited despite receiving confirmation of termination. We understand your frustration with our lack of response to your emails and the inability to reach us by phone.
Please provide us with your account details via private message so that we can look into this matter and provide you with a resolution.
Regards
Cell C | TD
Cell C's reply02 Mar 2024, 13:14
Official
Dear Megan
We apologize for the inconvenience you've experienced regarding the cancellation of your contract. It is unacceptable that you are still being debited despite receiving confirmation of termination. We understand your frustration with our lack of response to your emails and the inability to reach us by phone.
Please provide us with your account details via private message so that we can look into this matter and provide you with a resolution.
Regards
Cell C | TD
We apologize for the inconvenience you've experienced regarding the cancellation of your contract. It is unacceptable that you are still being debited despite receiving confirmation of termination. We understand your frustration with our lack of response to your emails and the inability to reach us by phone.
Please provide us with your account details via private message so that we can look into this matter and provide you with a resolution.
Regards
Cell C | TD