CELL C-APPAULLING SERVICE

This is to whom it may concern

I am extremely upset, I feel very underestimated.

I have been trying to cancel my contract from the beginning of the month of October. The 4th of October 2021 to be precise. This is what has transpired. An upgrade was due on my number to which I decided to upgrade to a home router because I work from home. I spoke to a Simphiwe who was assisting me, this was end of September 2021. I vividly explained to her that I would like to still continue using my number, I would like a router and separate sim for it, to which she agreed is how the package would be. She advised it would 50g day and 50g night for R269 per month with the home router.

What she did not explain was that those benefits would be transferred into my working number that is used for calls as well etc. She also did not explain the contract would commence on the 17th of October.

Upon receiving the router and sim card, I realized the sim was not working. I received the router on the 30th of September 2021. I then waited assuming it was not yet activated. On Monday the 4th I then called to cancel the upgrade and advised that I no longer want the package, I was then advised the people from RAM would collect the next working day, to which they did. On the 7th of October I then received an SMS to say that the device has been received by Cell C and that it is approved as an OBF. ***. I was not told I had to follow up.

I then called on the 13th of October 2021 to which I spoke to Nomagugu to follow up on my cancellation. She advised my case is still with back office, that I should wait 24-48hours. The 15th of October 2021 I then called to follow up, I was then told it is still with back office to check if the router has been received, after I had received an SMS to say it has been received. I spoke to Katlego, who raised her voice at me and was very rude to me. I then called again on Saturday the 16th and the case was still at back office.

NOW WHAT HAS MADE ME EXTREMELY UPSET, YESTERDAY THE 17TH OCTOBER 2021, THE 50G HAS GONE INTO MY SIM CARD. MY SIM HAS BEEN CONVERETED TO A DATA SIM WITH NO ACCESS TO MAKE AND RECEIVE CALLS. THIS IS TOTALLY ABSURD!!!!!!!!!!!!!! SHOULD I GET INTO TROUBLE I CAN NOT MAKE CALLS I AM LIVID.

I went into the Cell C store at Clearwater Mall and very helpful gentleman had tried to assist me, David. He called head office to which I spoke to a Themba who was laughing at the back round with his colleague’s and making my case a joke. He advised I should wait another 24-48 working hours, that the case was with Nonhlanhla who does not answer calls, so we could find out how far the case was. When I asked to speak to his supervisor or manager to which he said was Lerato Boshilo, he advised that she did not want to speak to me. I could not believe this. As a paying customer and being with Cell C for 4 years.

I am definitely cancelling everything and porting my number!

This is a shame as a network provider to have a client go up and down to receive service and be treated like this.