Cell C appauling service!! Don't join Cell C!!

Wow... Gobsmacked... After waiting almost 7 weeks they said my order will FINALLY be delivered today between 8am and 5pm and I need to ensure that I am home. Cancelled my plans and stayed at home, 5pm came and went and STILL don't have my order. Phoned to follow up yet again and they said the new line dept. is closed. My husband and I have been very loyal customers for many years. And lately since the 'migration' with Vodacom I can't call, go onto the internet on my Cell C wi-fi router. This is unacceptable. I had to phone Cell C no less than a 100 times because the guy who took my order, Athule Mdloti, was apparently to scared to speak to me after many messages and countless emails. Absolutely disappointed in this pathethic service, and also the 'improved connectivity and coverage' by merging with Vodacom. I work from home and need connection, a cellphone and wi-fi. How on earth can you treat loyal customers like this!? I demand an explanation.