JM
Joas M
1 reviews | Active since Nov 2018
02 Oct 2025, 09:44
Cell C app is a mess
I bought Cell C 30 days minutes for R229 yesterday via the Cell C app and choose the Capitec payment option, I did not receive the minutes but Capitec deducted the R 229 from my account, I called Cell C customer care yesterday and they said I should wait for 24 hours for the minutes to reflex, I waited for 24 hour which was not happy with, after 24 hour I called again this morning and they told me they can’t see anything on their system I must call Capitec and ask them to reverse the transaction, imagine the audacity of asking the 3rd party to resolve your issues. I don’t understand why I must call Capitec, this is ridiculous.
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Cell C's replyOfficial
02 Oct 2025, 10:12Dear Joas M,
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience and frustration caused.
We understand how upsetting it must be to pay for a bundle and not receive it, especially after multiple follow-ups.
To assist you further and escalate this matter properly, please send the following details to our support team at ***:
📌 Proof of purchase (e.g. screenshot or payment confirmation from Capitec)
📌 The Cell C number the bundle was intended for
📌 An alternative contact number we can reach you on
Once we receive this information, our team will investigate and get back to you as soon as possible.
Thank you for your patience, and we’re here to make sure this gets resolved.
Regards
Cell C | DA
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience and frustration caused.
We understand how upsetting it must be to pay for a bundle and not receive it, especially after multiple follow-ups.
To assist you further and escalate this matter properly, please send the following details to our support team at ***:
📌 Proof of purchase (e.g. screenshot or payment confirmation from Capitec)
📌 The Cell C number the bundle was intended for
📌 An alternative contact number we can reach you on
Once we receive this information, our team will investigate and get back to you as soon as possible.
Thank you for your patience, and we’re here to make sure this gets resolved.
Regards
Cell C | DA
Best regards,
Cell C's reply02 Oct 2025, 10:12
Official
Dear Joas M,
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience and frustration caused.
We understand how upsetting it must be to pay for a bundle and not receive it, especially after multiple follow-ups.
To assist you further and escalate this matter properly, please send the following details to our support team at ***:
📌 Proof of purchase (e.g. screenshot or payment confirmation from Capitec)
📌 The Cell C number the bundle was intended for
📌 An alternative contact number we can reach you on
Once we receive this information, our team will investigate and get back to you as soon as possible.
Thank you for your patience, and we’re here to make sure this gets resolved.
Regards
Cell C | DA
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience and frustration caused.
We understand how upsetting it must be to pay for a bundle and not receive it, especially after multiple follow-ups.
To assist you further and escalate this matter properly, please send the following details to our support team at ***:
📌 Proof of purchase (e.g. screenshot or payment confirmation from Capitec)
📌 The Cell C number the bundle was intended for
📌 An alternative contact number we can reach you on
Once we receive this information, our team will investigate and get back to you as soon as possible.
Thank you for your patience, and we’re here to make sure this gets resolved.
Regards
Cell C | DA
Best regards,