CELL C - APN RESTRICTIONS

Unfortunately I have to give Cell C one star - not because they deserve a rating (if I had to option they would either receive no rating or a minus rating), but because I have to give a rating.

Cell C has for the second time this month decided to restrict my access to Netflix. During this year alone we had to apply for the APN restrictions to be removed. On 1 April 2020 I've sent an email to the Technical Teamleaders KZN, which remains unanswered, on 7 April 2020 I, again, submitted the APN restrictions application (***), on the 8th, after speaking to the so-called Technical Department, they could not resolved the problem. It was only resolved on 9th. So again on the 23rd we were restricted again, and yet again, I emailed the APN restrictions application (***), received the "pre-drafted" drafted response saying phone the technical department, which I did. After providing all the necessary details to the person who answered the phone, they eventually transferred me to the Technical Department which call remained unanswered for 6 minutes before either being rejected or the call being cut. So I sent an email to customer service (ref ***). The following day the Technical Department phoned me asked whats the problem and being told that they will phone me back. They need to go find out what to do. Eventually they did call back and the problem was sorted - this was on Friday. Today! Monday! Yet again we are being restricted and again have to apply for the restrictions to be lifted.

This has been a re-occurring problem since August 2019 when this first happened, and now by the looks of it is a weekly issue. I have again submitted the application form today, but since today is a public holiday nothing will happen.

I've tried phoning Cell C, only to get the "you have to submit the form" or "we will escalate to the back office" answer.

Cell C has no problem or technical issues when it comes to payment when they duly collect their fees every month. But cannot explain to me why they keep on restricting me on a service that I pay for!!!