RW
R W
1 reviews | Active since Dec 2023
05 Dec 2023, 07:19
Cell C - answers please!!
I am trying to upgrade a contract I have had for over 4 years now. I am currently under debt review, and Cell C is declining my request to upgrade. They upgraded this contract before while I was already under debt review, so what has changed now? I have been treated with total disregard by your in store consultants and trying to contact your call centre is exhausting and a waste of time. Never once have I missed a payment, in fact, when you check my credit profile Cell C has received every single payment due to them. Your cellphone contract is not part of the debt review contract as you put it in as your monthly expenses. You are discriminating against people that are under debt review and in addition you have already once upgraded me whilst under the debt review process, how do you explain that Cell C? What has changed now that you cannot assist your customer that has been with you for years?
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Cell C's replyOfficial
05 Dec 2023, 07:54Good day, Ronel Whittle,
Thank you for getting in touch with us.
Understandably, you're frustrated by this sudden change in our credit assessment process, especially considering your loyalty to Cell C over the years. I apologize for the inconvenience and the treatment you've experienced from our in-store consultants and call centre.
Our recent change in credit assessment is aimed at ensuring responsible lending practices are in line with regulatory requirements. While we acknowledge that we previously upgraded your contract while you were under debt review, our current policies have evolved, and this may have impacted the upgrade eligibility criteria.
Your commitment to making timely payments is commendable, and we want to assure you that we value your loyalty. We'd like to explore alternative options or find a resolution to this issue. Though we can't promise an immediate resolution, we are committed to investigating this matter further to see how we can assist you within the constraints of our updated policies.
Cell C | NZ
Thank you for getting in touch with us.
Understandably, you're frustrated by this sudden change in our credit assessment process, especially considering your loyalty to Cell C over the years. I apologize for the inconvenience and the treatment you've experienced from our in-store consultants and call centre.
Our recent change in credit assessment is aimed at ensuring responsible lending practices are in line with regulatory requirements. While we acknowledge that we previously upgraded your contract while you were under debt review, our current policies have evolved, and this may have impacted the upgrade eligibility criteria.
Your commitment to making timely payments is commendable, and we want to assure you that we value your loyalty. We'd like to explore alternative options or find a resolution to this issue. Though we can't promise an immediate resolution, we are committed to investigating this matter further to see how we can assist you within the constraints of our updated policies.
Cell C | NZ
Best regards,
Cell C's reply05 Dec 2023, 07:54
Official
Good day, Ronel Whittle,
Thank you for getting in touch with us.
Understandably, you're frustrated by this sudden change in our credit assessment process, especially considering your loyalty to Cell C over the years. I apologize for the inconvenience and the treatment you've experienced from our in-store consultants and call centre.
Our recent change in credit assessment is aimed at ensuring responsible lending practices are in line with regulatory requirements. While we acknowledge that we previously upgraded your contract while you were under debt review, our current policies have evolved, and this may have impacted the upgrade eligibility criteria.
Your commitment to making timely payments is commendable, and we want to assure you that we value your loyalty. We'd like to explore alternative options or find a resolution to this issue. Though we can't promise an immediate resolution, we are committed to investigating this matter further to see how we can assist you within the constraints of our updated policies.
Cell C | NZ
Thank you for getting in touch with us.
Understandably, you're frustrated by this sudden change in our credit assessment process, especially considering your loyalty to Cell C over the years. I apologize for the inconvenience and the treatment you've experienced from our in-store consultants and call centre.
Our recent change in credit assessment is aimed at ensuring responsible lending practices are in line with regulatory requirements. While we acknowledge that we previously upgraded your contract while you were under debt review, our current policies have evolved, and this may have impacted the upgrade eligibility criteria.
Your commitment to making timely payments is commendable, and we want to assure you that we value your loyalty. We'd like to explore alternative options or find a resolution to this issue. Though we can't promise an immediate resolution, we are committed to investigating this matter further to see how we can assist you within the constraints of our updated policies.
Cell C | NZ
Best regards,