Cell C and Vumatel.... Empty Promises No Service Delivery

Item: Cell C
Rating: 1
Author: Barend B

I app**** for Cell C Fibre in May, after our complex had Fibre installed by vumatel.

I was promised 4-6 weeks. I am still waiting.

Siyabonga Kilani is my contact person at Cell C.

If I do not receive a favorable response within 5 days, I will escalate this to the companies board, and report CELL C and Vumatel to ICASA and Consumer Protection.

Helpful (0)

Replies (2)

Cell C's replyOfficial

06 Oct 2018, 06:19

Good morning Barend

We will get one of our team members to liaise with Fibre and assist. Apologies for the poor service.

Do expect communication.

Regards

Cell C | PN

Cell C's reply06 Oct 2018, 06:19

Official

Good morning Barend

We will get one of our team members to liaise with Fibre and assist. Apologies for the poor service.

Do expect communication.

Regards

Cell C | PN

Barend B's updateReviewer Update

15 Oct 2018, 15:53

Ten days have passed since logging this complaint. A technician made another appointment, that he didn't keep. Why does a client need to complain on a public platform to get a response?

Barend B's update15 Oct 2018, 15:53

Reviewer Update

Ten days have passed since logging this complaint. A technician made another appointment, that he didn't keep. Why does a client need to complain on a public platform to get a response?