Cell-C and Trade partners

Payment done through Cell portal on the 24/8/2023 payment was clear by Pay fast on the 27/08/2023. My account was added to earlier collection. Have been harassed by Cell-C and Subsidiaries (Call Center) 2x a day. Totally unprofessional, unkind and rude. Not matter if I email proofoypayment at cellc or customerservice at cellc it did not help. Afterward, no matter what I said, I was said and I was treated as a lair. When the fault is lays at Cell-c doors from begging to end. I called Payfast on my time to get the reference number from PAYFAST that was successful was NOT ACCEPTED by Cell-C or Trade partner NEEDS A PDF, i contacted my bank to provide a PDF for a card payment, (24H turn around time from the bank) I went into nearest cellc store to deal with Neo, who is one of the best consultant I have the privilege to deal with, it took him two weeks to deal with the matter. Still afterwards, I received called from Cell-C Partner at 251/257 Buyers Naude Drive Number +***. This is so and so, please confirm your ID Number that I am sure I am speaking to the correct person... seems Cell-c and partner does not abide by the acts and statues that govern this land and companies. It is against the law/popi act to ask any client to provide ID number over the phone. I lost it with that consultant.... Still today, on my account which was check at 1500 21 Sept 2023 is still on earlier collection.

Cell-c need to correct my credit score! Due to the way there system works. Cell-C need to train their staff and trade partner to keep up the the laws governing the land. One does not provide ID number telephonically. Now due to cell-c error, i cannot trade upgrade or open a new contact for three months. Call centres are the worst thought out of business. EVER

How long will this take cellc to fix this? How long will this take cellc to correct my credit score How long will this take cellc to fully correct their mistake How long will this take cellc to reward their customers for cellc and trade partners errors. How long does it take cellc to notify their trade partners, it was CELL MISTAKE Stop calling this client.