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Regina P

1 reviews | Active since Aug 2021

10 Jun 2022, 07:29

CELL C AND THERE INCOMPENET WAYS IF WORKING

I am beyond ****ed and angry with Cell c I have 2 contract cell phones with cell c my cell number *** shows errancy cell c and I cant use the damn number I called the contact center at least twice and ***** number and they say I did not pass the security question so they could not assist how that damn happened is beyond me I am so sorry I took out a contract with you guys no assistance and this is my 10th complaint since January and I just cant seem to get my issued resolved I want someone to call me today before 10 on *** I want my other sim card to work before end of the day *** or ill cancel all products I just cant deal with such *********** staff members as this is my phone that I need for business and now I cant use it due to lack of service CALL ME OR ELSE

*** REGINA PELWAN 4061 IVY COURT WESTBURY 2093

0
Replies (5)
RP
Regina P's update10 Jun 2022, 11:09
Reviewer Update
ow the hell can that number that I have been using and received data every damn month and pay for not be registered under my name and how dare you not call me and ask me I am beyond flabbergasted with the pathetic service this sim card only stopped working yesterday after I received a SMS that there was a sim swap done on a CONTRACT pho0ne so what am I paying for I want a MANAGER to call me now and do not give me such bull**** answers without calling me.
RP
Regina P's update10 Jun 2022, 12:29
Reviewer Update
IT IS 12.28 NO ANSWER FROM YOU GUYS IL HAVE TO TAKE THIS MATTER FURTHER NOW
Cell C
Cell C's reply10 Jun 2022, 16:01
Official
Unfortunately the number has been flagged, the account holder will have to go to the nearest Cell C store with their ID to have the number reactivated. And no the account is not under your name. 

^NH
RP
Regina P's update13 Jun 2022, 07:12
Reviewer Update
okay cell c I have logged a complaint with the ombudsman even your answers makes me as a consumer feel like you don't care no call nothing can I please ask that I have your full details your customer service is the worst and the way you address me shows me I am with the wrong service provider I will be cancelling all products with you thank you.
RP
Regina P's update13 Jun 2022, 14:43
Reviewer Update
okay guys its fine I am going to a cell c store tomorrow in Campus square with all this information and logged a formal complaint with the ombudsman cause can a sim swap be done on a contract number as per my previous corresponded may I please have you details for me to take this case further