CELL C AND THEIR LIES AND THEFT ON A CONSUMER!

I am shocked at the pathetic level of service to start with yet alone the main reason of frustration anf upset. I ordered a phone and watch deal with Cell C 2 months back. They delivered my phone and the incorrect watch. I had to send the watch back and notify them the moment it was collected so that they can send the new and right smart watch.

Well.. a week later no watch and yet alone a response or feedback. Middle of second week. I contacted the person who I did the deal with and had on email. She then gave me the 084 number to contact and said but hold on she will transfer me through. I waited for 45 minutes and then the call just cuts. I called the 084 number, got transferred through to 4 different people/departments and still they could do nothing. I called 2 days later and waited for 53 minutes on the phone and to which all my airtime had run out. So this continued for 2 more weeks, with me trying every 2 or 3rd day. Worst yet, Cell C deducted my account for June 2022 to which I still have not received the product for which they billing me for. I tried a few more times with no success. I then went into a Cell C store at Centurion Mall to which I simply got told to my face point blank "sorry we can't help you, call that 084 number".

I tried a couple of times more still no success. It is now August, with Cell C deducted my Bank Account yet again a 2nd time with me having not received my product for which they billing me.

Correct me if I'm wrong, this is theft, charging me my full amount and I haven't received the full package. Sad that service providers can get away with deducting someone's account and not deliver their product/products.

I've tried them, I've tried emailing. And now leaving a review. Shortly after, I will contact the ombudsman and also explain that Cell C should be compensating me back seeing I didn't get my product for the time being billed and collected and still don't have it.

Hoping I'll get somewhere....