PN
Phindile N

1 reviews | Active since Feb 2013

25 Nov 2015, 08:05

Cell C and their *********** employees

I'm so sick and tired of doing the same exercise with cell's billings department every month. As if I don't have anything else to do with my time. <br> It seems these ******s don't know what the hell they are doing.<br> How difficult is it to check a person's contract and capture the correct amount for billing.<br> I have a contract that I took with cell c in June 2015, a Huawei Mate 7 gold 500mb day data and 500mb night data. The package is R389.00 per month and its clealy stated on the contract. But for some reason these clowns keep billing me R670.00 pm for the package. Every time I get a statement I have to call cell c for them to fix it.never mind that I am still waiting for someone from the billings department to call me with feedback since I logged a query on the 8th of November.<br> <br> Really disappointing to know that we are being serviced by such *********** fools who obviously don't know what the **** they are doing.<br> Clearly cell c doesn't take their customers seriously to a point where they hire clowns to service their customers.<br> <br> If Telkom Mobile had the same buy back deal that cell c has, I would definitely have them buy me out of this rubish contract.

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Replies (1)
Cell C
Cell C's reply25 Nov 2015, 08:30
Official
Hello Phindilen143,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN