MG
Mavuso G

1 reviews | Active since Jan 2024

05 Jan 2024, 07:26

Cell c **** and their Contacts of Dooooom

Cell c is very bad company. I once contract with them from 2002 till now. later last year 2022 somewhere October one of my contract ended and Cell c customer service call me to offer me Data contact. We agreed for 100+100 gig plus 5+5gig means two Sim R465 pay as u use.it was on mid month October . I used this two Sim till Month end. They send me a bill that'said I must pay R1800. when we agreed on this contract they said I will pay Prorate only next month.Then I will start paying a normal bill of R465 every month end. I called cell c to asked why R1800 while we agreed on R465 for both Data Sim. they said they will check and rectify. But cell c did not check and rectify anything but they continued by keeping on telling me lies saying they will call me their head department will sort it. till today nothing happened. Later 2023 I started receiving sms from their Attorney names CCS demanding R17000. I called them to find out they said I canceled the Contracts that is how they charge when Their contracts are canceled before they ended. One thing for sure I have never canceled any of those contracts they stopped them because I was having a despude to their billing. Guys I even informed my attorneys we tried to talk to them but they keeps on with their lies saying they will check and contact us. But Nothing from them. Cell c it's a ****

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Replies (5)
Cell C
Cell C's reply05 Jan 2024, 08:23
Official
Dear Mavuso Godfrey 
 
Thank you for bringing the matter to our attention.
 
Please receive our sincerest apologies for the unpleasant experience. 

We have escalated the matter to our Team and assure you that this will be resolved for you. 

One of our friendly consultants will be in contact to provide feedback. 

Regards
Cell C | DA
MG
Mavuso G's update05 Jan 2024, 08:55
Reviewer Update
I m used to this kind of reply to cell c because this is not the 1st time they said they will resolved my matter. On the other side their attorneys are constantly demanding money I really hate Cell c with their lies and manipulations.
Cell C
Cell C's reply05 Jan 2024, 09:04
Official
Our team will be in touch to assist you.

Do expect a call.

Cell C | DA
MG
Mavuso G's update08 Jan 2024, 09:24
Reviewer Update
Cell c **** era
Someone called me and said she is a dealing with my case and ask me to verify my account details I did. And she told me that I failed to answer the questions soo they cannot continue. To my suprise how can I not know my ID and my names and bank account details this Cell c is something bad decision I took to allow and agree to their contact. They are ****med me a lot
MG
Mavuso G's update08 Jan 2024, 09:25
Reviewer Update
Till today I wait for you call from someone who is polite