1 reviews | Active since Jan 2026
Cell C and their bad customer care and service
I have been a client with Cell C since 2009. Last year September 2025 I decided to cancel my three cellphone contracts with Cell C due to consistently poor network performance and bad customer care.
In the period of 2009 to 2025 I had asked Cell C to activate my International Roaming on numerous occasions and also cancel the MiAssist Service that I had taken out and never used. Neither of these requests were fulfilled. About two years ago I received a notification that International Roaming was now active across all Cell C contracts, still did not work. I travel extensively abroad, but always rely on my MTN line which has worked flawlessly with International Roaming, but not Cell C.
Now upon cancelling my Cell C contracts, experiencing the same poor customer care and service. I am having to beg Cell C to let me know exactly what amount of money I owe them. Also be aware that any add on services that Cell C offer are not terminated by their Customer Care team. For instance with the MiAssist Service, even though I clearly asked them to cancel ALL contracts in September last year, I subsequently learnt that you have to call the MiAssist Service line to cancel the service. Was not communicated at all by the Agent that cancelled my contracts.
During all this saga, Cell C saw it fit to hand me over to a debt collection agency called MBT for R500 owing, all the while still billing me every month, deducting part payments through debit orders and not being able to give me clear and concise information.
In a last-ditch effort at the beginning of this month, I tried calling Cell C fifteen times over two days in the first week of January. Got nowhere closer to being able to communicate with someone and understanding exactly what I owe them. I subsequently decided to email them two weeks ago explaining my dilemma, was assigned an automatic case number ***, promised that they would reply by return email within 48 hours, and still nothing. No answer, no communication, NOTHING.
If you are a busy professional or businessman, avoid Cell C at all cost. BAD SERVICE, BAD CUSTOMER CARE. I am literally begging to pay you what I owe you and move on.
Thank you for replying to me within 45 minutes of my complaint. It is unfortunate that we have to escalate this to public disclosure to get a response and engagement, such a simple issue to communicate timeously and effectively.
I now await your response to the queries that I sent you on my case number and look forward to resolving this expeditiously.
King Regards
Stephan C
Thank you for replying to me within 45 minutes of my complaint. It is unfortunate that we have to escalate this to public disclosure to get a response and engagement, such a simple issue to communicate timeously and effectively.
I now await your response to the queries that I sent you on my case number and look forward to resolving this expeditiously.
King Regards
Stephan C
Please find below the final feedback regarding your query:
- There is no active contract registered under your ID number.
- The account has been credited accordingly and closed.
- A request has also been sent to the Debt Collection Agency (DCA) to withdraw their records related to this matter.
Case Status: Closed
Kind regards,
Cell C | TM
Please find below the final feedback regarding your query:
- There is no active contract registered under your ID number.
- The account has been credited accordingly and closed.
- A request has also been sent to the Debt Collection Agency (DCA) to withdraw their records related to this matter.
Case Status: Closed
Kind regards,
Cell C | TM
I had waited before replying to your above message, as I thought this was too good to be be true.
And in fact I have been proven right. After your message above, I have subsequently received another two startements beginning of February.
And then this morning, the Debt Collection Company, MBD, again called me. They have been calling constantly the whole of last week when I checked my phone records.
So Cell C have yet again NOT resolved this issue. According to the latest Cell C invoices, I now owe R104 and your debt collection agency is harrassing me for this small amount after you stated above "The account has been credited accordingly and closed".
If this is not resolved this month, I have no choice but to go legal on this matter. You clearly don't value your customers at all. I have been given no other choice, as all forms of communications with Cell C don't seem to work or yield the results that should be expected from a large company like you.
I had waited before replying to your above message, as I thought this was too good to be be true.
And in fact I have been proven right. After your message above, I have subsequently received another two startements beginning of February.
And then this morning, the Debt Collection Company, MBD, again called me. They have been calling constantly the whole of last week when I checked my phone records.
So Cell C have yet again NOT resolved this issue. According to the latest Cell C invoices, I now owe R104 and your debt collection agency is harrassing me for this small amount after you stated above "The account has been credited accordingly and closed".
If this is not resolved this month, I have no choice but to go legal on this matter. You clearly don't value your customers at all. I have been given no other choice, as all forms of communications with Cell C don't seem to work or yield the results that should be expected from a large company like you.