1 reviews | Active since Jun 2020
CELL C and the disrespect they show to their paying client
I hate how Cell C is the one with Network problems yet I'm the one paying for it.
All I ever hear is the scripted line from all consultants stating that "Someone from the technical department will call you back within the next 48 hours" or " The matter has been escalated and you will be contacted in the next 48 hours"
#48HOURS !!!!
It's extremely annoying that this so called "48 hour turn around time" is just scripted and is in all actuality A MYTH!!!! I'm truly believe it is there to deter you from complaining, then just giving up and falling inline with their disgusting and mediocre service delivery.
I never give Cell C issues when it come to debiting my account, they get their money on time yet they FAIL to give me the service I pay for.
I have done a sim swap but my number is still inactive. I've followed all the instructions they have given me, from trying to roam on the Vodacom network (which always fails, I've tried 2G, 3G and 4G but nothing works. I went as far as trying to roam on MTN and Telkom as well which obviously failed as well) to restarting my phone.
The only thing that is actually working is the phone I bought but not the sim card and all the benefits that come with the sim card which makes me wonder WHY I'M PAYING FOR A SERVICE THAT I'M NOT RECEIVING and why it now feels like it's my fault that they are having issues.
The fact that Cell C has issues has got nothing to do with me and it's not my responsibility because I uphold my end of the contract yet they don't!!!!!!!!
I am seeking legal advise because this is just not right and they have to pay...
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private message with your ID number.
We will assist.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private message with your ID number.
We will assist.
^YM
Please don't reply with the scripted "48 hours" response. Can you give me an actual ETA?
Please don't reply with the scripted "48 hours" response. Can you give me an actual ETA?
^PN
^PN
Today marks 17 days of NO SERVICE for the month of May.
I demand to be credited for all the days of NO SERVICE because it's extremely unfair to be charged for any service that has not been rendered to me.
Also, will my problem ever get resolved????
Today marks 17 days of NO SERVICE for the month of May.
I demand to be credited for all the days of NO SERVICE because it's extremely unfair to be charged for any service that has not been rendered to me.
Also, will my problem ever get resolved????
We will follow up and revert to you. Apologies for the delay.
^NT
We will follow up and revert to you. Apologies for the delay.
^NT
Today is the 20th and still NO SERVICE and no answer to my question regarding being credited .
I called Cell C this morning to ask the consultant if I will be credited because I know a will be debited so the service I have not received, he told me that no query about being credited has been logged and he will have to escalate my matter which will take up to 48hours to be attended to. I should received an escalation sms on my phone with the reference.
I'm still waiting for the sms and for someone to answer my question about being credited and also fixing the issue at hand. This is long overdue!!!!!!!!!!!!!!!!!
Today is the 20th and still NO SERVICE and no answer to my question regarding being credited .
I called Cell C this morning to ask the consultant if I will be credited because I know a will be debited so the service I have not received, he told me that no query about being credited has been logged and he will have to escalate my matter which will take up to 48hours to be attended to. I should received an escalation sms on my phone with the reference.
I'm still waiting for the sms and for someone to answer my question about being credited and also fixing the issue at hand. This is long overdue!!!!!!!!!!!!!!!!!