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Letlhogonolo N

1 reviews | Active since Mar 2017

15 Nov 2024, 14:29

CELL C AND SAMSUNG

I am writing to express my dissatisfaction with Cell C regarding a promotional offer. I purchased a Samsung device because of a promotion that included free buds and a watch. I submitted my claim on the 30th, expecting delivery within 7 to 14 working days. However, I have yet to receive any updates or my items. Despite following up for two weeks, I was told the courier company, Skynet, has over 4000 parcels and that I need to wait. This is unacceptable and reflects poor planning and customer service on both Cell C and Samsung’s parts. How long are we expected to wait? This situation is incredibly frustrating and inconvenient. I urge Cell C to rectify this promptly and improve their service for future promotions.

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Replies (3)
Cell C
Cell C's reply15 Nov 2024, 14:37
Official
Dear Letlhogonolo Nkgatlhe

Thank you for contacting Cell C.

We understand how frustrating and inconvenient this situation is, and we sincerely apologize for the delay. To assist you further, could you please provide us with your Cell C number? This will help us escalate the matter to our team for investigation and resolution. 

We appreciate your patience and look forward to resolving this for you promptly. 

Regards,
Cell C | TM 
Cell C
Cell C's reply15 Nov 2024, 14:59
Official
Thank you.

 We have referred your query to our Team, we will be in touch to further assist.
 
Regards,
 Cell C | TM 
LN
Letlhogonolo N's update19 Nov 2024, 05:08
Reviewer Update
if your colleague assigned to my query is telling me that "I just have to wait," how is this helping anyone? You wasted my time with that call because you did not sort out my issue.

Please provide a concrete update on my delivery status and a resolution to this delay