CELL C AND SADV KEEP BLAMING EACH OTHER FOR MY INCORRECT SPEED

HI, I WOULD LIKE TO LAY A COMPLAINT FOR TICKET TICKET # [CF075666]. MY ISSUE HAS BEEN ONGOING SINCE 18 MAY 2019. MY LINE SPEED IS SUPPOSED TO BE 50/50; HOWEVER, I AM RECEIVING 20/20. WHY MY SPEED WAS DROPPED I HAVE NOT IDEA. I HAVE SPOKEN TO SUPPORT AGENT AFTER SUPPORT AGENT AND NO ONE CAN RESOLVE MY PROBLEM. CELL C BLAMES SADV AND SADV BLAMES CELL C. I KEEP ASKING TO BE CREDITED FOR THE MONTHS THAT I HAVE RECEIVED THE 20/20 SPEED BUT I KEEP GETTING CHARGED FOR THE 50/50 SPEED.

I KEEP BEGGING THEM TO SEND A TECHNICIAN OUT BUT NO ONE IS ASSISTING. I HAVE NO IDEAD WHAT TO DO ANYMORE. I FEEL LIKE I'M BEING ****MED. I'M BEING CHARGED FOR A 50/50 LINE BUT RECEIVING 20/20.

I USE THIS LINE FOR WORK AND THAT IS WHY I NEED THE 50/50 TO BE WORKING CORRECTLY.