Cell C and RAM - an infuriating story and cycle of poor service delivery

Cell C contacted me to sell me an LED router on 26 March. The promised delivery in 2 days. After daily follow-ups and being switched from department to department, I finally went into the Woodmead branch at the advise of their customer care consultant, Gladys, on 6 April. Get there, and spend 4 hours sitting with a very helpful consultant, Mellisa, who tries to sort out all their miscommunication and lands up being transferred from one department to another. Eventually, I am promised that my device will be delivered on Monday 9 April. Nope, nothing. I follow up on Tuesday 10 April for 3 hours between Cell C and RAM - they were supposed to deliver my device to an address where I don't even live, and I had given Cell C the correct address on Monday 9 April. Finally, finally this morning, it was delivered. And to thank me after a 2 week ordeal, RAM sent me an email, from Shahnaaz, saying: "Hi,

Your ticket has been resolved. If you have any further queries please log a new ticket.

Thank you. Nobody"

After I went through all that hassle and inconvenience, "Nobody"???

So, RAM and Cell C, this is the very definition of bad customer service. No worries, though, all the other reviews on Hello Peter show that I'm not the only person who's been through this hellhole - you've been doing it to customers for years now. And your business has got a bad reputation anyways - this is how businesses run into the ground. So go ahead "Nobody"/"Shahnaaz" - keep doing what you're doing. And Cell C with its multiple departments and transfers, and no communications and no resolutions for 2 weeks straight. Keep right at it, I'm leaving you right there with your miserable jobs, your incompetence, and your frustrated customers. And I'm moving on and enjoying my new, cheaper data contract. You guys are the ones stuck with the processes that get nothing done, the frustrated customers every day, the dead-end jobs and I feel sorry for your customer care consultants who have to cope with this depressing monotony and nonsense every day, and fix mistakes from sales agents who have nothing but empty promises. Cell C needs a new courier service, and you need to step up your game when it comes to customer service. Take it or leave it, "Nobody". I'm leaving it - you don't have a choice but to be there again tomorrow in that miserable company. I'm leaving you right there.

Kelebetsing Scheppers