SS
Shawn S
1 reviews | Active since Feb 2023
19 Feb 2023, 12:09
Cell C and OPPO poor customer service
My phone whent in for repairs (damaged screen) ref no :NWRUS454702 on the 13th December 2022 followed all there instructions and procedure to register phone so that in case of screen damage you pay a access amount of R400.00 I am still waiting up to date, this wil be the 3rd moth they take my hard earned money, with the same excuse, when I contact Cell C (Rustenburg Waterfall mall) where contract was done they say that they don't know what whent wrong, and that I must just wait they will let me know, but know feedback or time frame given, this is very poor service from both Cell C an oppo.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
19 Feb 2023, 12:21Dear Shawn,
Thank you for contacting us regarding your device that has been booked in for repairs.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Your query has been escalated to our Team and one of our friendly consultants will contact you to assist with resolution.
Regards,
^TN
Thank you for contacting us regarding your device that has been booked in for repairs.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Your query has been escalated to our Team and one of our friendly consultants will contact you to assist with resolution.
Regards,
^TN
Cell C's reply19 Feb 2023, 12:21
Official
Dear Shawn,
Thank you for contacting us regarding your device that has been booked in for repairs.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Your query has been escalated to our Team and one of our friendly consultants will contact you to assist with resolution.
Regards,
^TN
Thank you for contacting us regarding your device that has been booked in for repairs.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Your query has been escalated to our Team and one of our friendly consultants will contact you to assist with resolution.
Regards,
^TN
SS
Shawn S's updateReviewer Update
19 Feb 2023, 12:31Sorry if I'm not to enthusiastic to your reply, but I have heard this before, I really hope you can resolve this problem and provide the services needed.
SS
Shawn S's update19 Feb 2023, 12:31
Reviewer Update
Sorry if I'm not to enthusiastic to your reply, but I have heard this before, I really hope you can resolve this problem and provide the services needed.
Cell C's replyOfficial
19 Feb 2023, 12:39We do assure you that we will resolve the matter. Please await our call from the consultant that will be allocated to resolve your query.
Regards,
^TN
Regards,
^TN
Cell C's reply19 Feb 2023, 12:39
Official
We do assure you that we will resolve the matter. Please await our call from the consultant that will be allocated to resolve your query.
Regards,
^TN
Regards,
^TN
SS
Shawn S's updateReviewer Update
19 Feb 2023, 16:28Your consultant phones me then puts the phone down, now you have cut the signal to my my phone, this is really bad what kind of business are you running, I've tried everything from my side and still not only do you not provide the services that you promised you cut my signal to a contract that is payed up to date, you call me and as soon as I answer you put the phone down, I think it's better you cancel my contract.
SS
Shawn S's update19 Feb 2023, 16:28
Reviewer Update
Your consultant phones me then puts the phone down, now you have cut the signal to my my phone, this is really bad what kind of business are you running, I've tried everything from my side and still not only do you not provide the services that you promised you cut my signal to a contract that is payed up to date, you call me and as soon as I answer you put the phone down, I think it's better you cancel my contract.
Cell C's replyOfficial
19 Feb 2023, 18:39Dear Shawn,
We have sent a follow up request to our Team to contact you back.
Regards,
^TN
We have sent a follow up request to our Team to contact you back.
Regards,
^TN
Cell C's reply19 Feb 2023, 18:39
Official
Dear Shawn,
We have sent a follow up request to our Team to contact you back.
Regards,
^TN
We have sent a follow up request to our Team to contact you back.
Regards,
^TN
SS
Shawn S's updateReviewer Update
20 Feb 2023, 11:52I want to thank Lesego Malope at Cell C Rustenburg mall, for helping me and keeping me up to date, I had to go in to the shop again, no follow up was done by Cell C, Lesego assured me that there Area manager will sort it out, this was said to me 2 months ago, let's see maybe something will happen this time, It's sad to see the people who try to help and know there job but there company's fail them and the costumer.
SS
Shawn S's update20 Feb 2023, 11:52
Reviewer Update
I want to thank Lesego Malope at Cell C Rustenburg mall, for helping me and keeping me up to date, I had to go in to the shop again, no follow up was done by Cell C, Lesego assured me that there Area manager will sort it out, this was said to me 2 months ago, let's see maybe something will happen this time, It's sad to see the people who try to help and know there job but there company's fail them and the costumer.