JM
Johann M
1 reviews | Active since May 2019
06 May 2019, 13:03
Cell C and online issues are BIG Issues
Battling with Cell C to get my sim card delivered. I opted for the online Pinnacle Package. Had to pay in advance , amount was debited from my account on the 28th of April 2019. O, and I had to pay pro-rata for the 3 days of April as well. It's more that a week now and nothing has happened yet. Have made several call and all I am told is to phone 084 145 option 2. I have been phoning this number on the 2nd of May, the 3rd and today twice, my current call is now 25:52 and no one has answered yet. Sad that my 1st interaction with them has to start this way.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
06 May 2019, 14:29Good afternoon Johann
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
Cell C's reply06 May 2019, 14:29
Official
Good afternoon Johann
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
DA
JM
Johann M's updateReviewer Update
06 May 2019, 19:06So, it's now 19h00 and I have no idea what and who responded? I took matters into my own hands and drove to Courierit to collect the sim card as I could not make contact with Cell C at all, A very faceless environment. Then I had to deal with Courierit to collect the parcel. So now I have the simcard. Faceless Cell C cannot active the card as my ID does not indicate that I have a number. Now really, where do I go to? And sadly the debit went of my Credit Card account and my bank says that I gave my detail to a 3rd Party and am responsible for the debits, so I cannot reverse nor stop it.
JM
Johann M's update06 May 2019, 19:06
Reviewer Update
So, it's now 19h00 and I have no idea what and who responded? I took matters into my own hands and drove to Courierit to collect the sim card as I could not make contact with Cell C at all, A very faceless environment. Then I had to deal with Courierit to collect the parcel. So now I have the simcard. Faceless Cell C cannot active the card as my ID does not indicate that I have a number. Now really, where do I go to? And sadly the debit went of my Credit Card account and my bank says that I gave my detail to a 3rd Party and am responsible for the debits, so I cannot reverse nor stop it.
Cell C's replyOfficial
07 May 2019, 13:28Good afternoon Johann
We have referred this matter to the relevant department for assistance.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance.
Regards
Cell C | PN
Cell C's reply07 May 2019, 13:28
Official
Good afternoon Johann
We have referred this matter to the relevant department for assistance.
Regards
Cell C | PN
We have referred this matter to the relevant department for assistance.
Regards
Cell C | PN